Category Archives: Word Vomit

How NOT to Get Business – Threaten Your Clients With the Law

Smiles4Keeps dentistry is facing all the backlash over a letter they sent to clients threatening to turn them in for neglect to children’s protective services if they didn’t schedule a dental appointment for their kids.

This certainly speaks to the fact that NO industry should ever threaten it’s customers in hopes of getting more business. Original image posted by an understandably angry parent here:

What the letter says… as typed by a parent trying to keep this going and spread the word about this crazy letter:

“At Smiles 4 Keeps, our goal is to keep children as healthy as possible, through education, regular dental checkups, and timely treatment as needed. In order for us to do that, you must bring your child to one of our Smile Centers for regular professional cleanings and treatment.

According to law, failure to bring your child for dental care is considered neglect. Pennsylvania Act 31 (Child Abuse Reporting and Recognition Requirements) states that health care providers must report your failure to bring your child to the dentist for evaluation and care. A copy of Act 31 is enclosed for your reference. Smiles 4 Keeps has not reported your child’s outstanding dental treatment, as of yet. Since this law is in effect, we hope this letter encourages you to schedule an appointment to follow through with needed dental treatment for your child. If you sought a second opinion, please also contact us with the name of your new provider. We would be happy to forward your your child’s records upon signing a release form.

To keep your child as healthy as possible and avoid a report to state authorities, please call Smiles 4 Keeps immediately to schedule a treatment appointment within the next 30 days. With your help, Smiles 4 Keeps can continue to provide your child with quality dental care. Sincerely, Smiles 4 Keeps Pediatric Dentistry.”

The company addressed this now viral image here:

But the damage has been done. Errbody mad at this dentist office. WOWZA! Here’s the full text of the company’s response in case they delete this too (They’ve deleted ALL reviews, and many comments):

Smiles4Keeps
March 21 at 4:36pm ·
On March 19, a Facebook post inspired a series of comments from others in the Facebook community. We appreciate feedback from our patients and potential patients. However, the online conversation failed to remain focused on facts. Smiles4Keeps wishes to clarify the following points:

• The letter in question refers to dentists’ legal obligation to report dental neglect to the proper authorities. In its Guideline on Oral and Dental Aspects of Child Abuse and Neglect, the American Academy of Pediatric Dentistry defines the term and clarifies its importance. The full document is available for review here: http://www.aapd.org/media/Policies_Guidelines/G_Childabuse.pdf Here is an excerpt:
Dental neglect, as defined by the American Academy of Pediatric Dentistry, is the “willful failure of parent or guardian to seek and follow through with treatment necessary to ensure a level of oral health essential for adequate function and freedom from pain and infection.” Dental caries, periodontal diseases, and other oral conditions, if left untreated, can lead to pain, infection, and loss of function. These undesirable outcomes can adversely affect learning, communication, nutrition, and other activities necessary for normal growth and development.
• Letters that refer to dentists’ mandate to report failure to seek necessary treatment are sent under specific conditions. Letters are intended to remind parents and caregivers of the need for dental treatment for the child in question, and the letters are not sent unless attempts at multiple communications with the parents or guardians are unsuccessful or messages from our office remain unanswered. Letters are not sent after one missed treatment appointment.
• Every effort is made to schedule around each patient’s family or caregiver’s needs. We schedule siblings whenever possible for the convenience of the family. If a family misses multiple appointments, we reserve the right to schedule siblings separately to ensure that we care for as many children as possible.
• If a parent or guardian chooses to take a child who requires treatment to another provider, we ask for the name of the new treating dentist so we can record the information in the patient’s record. We remain responsible for the patient until the parent relays the name of the new dentist. We welcome the opportunity to support other medical and dental providers with the hope that all children receive the appropriate care they require in a timely manner.
• Upon request and written permission of the child’s parent or guardian, we transfer records to the new treating dentist.
• We love healthy smiles, and we are proud to help ensure that the children in our care receive the highest level of clinical excellence. Part of our job is caring for children who suffer from tooth decay and other oral health issues. When left untreated, these issues are likely to progressively worsen and affect the child’s overall health. Sometimes, when dental conditions are left untreated, the results can be fatal. Here is one unfortunate case in which a young man died because his tooth abscess remained untreated, and bacteria from the abscess spread to his brain: https://www.huffingtonpost.com/marian-wright-edelman/deamonte-drivers-dental-care_b_831705.html
• Tooth decay involves bacteria which has been fatal to some children (see news stories referenced above). Dental neglect may involve allowing bacterial infection to remain untreated, just as any untreated infection. First teeth determine the health of adult teeth. If decayed teeth remain untreated, new teeth will begin to decay more rapidly.
• In all 50 states, physicians and dentists are mandated reporters. This means that they are required to report suspected cases of abuse and neglect to social service or law enforcement agencies in order to prevent such tragedy. This is not unique to us. These laws are in place to protect children.
• Some Facebook reviews and posts were removed when many of them were in violation of Facebook’s user guidelines. Facebook’s policy can be found here: https://www.facebook.com/communitystandards. Other Facebook posts were removed because they constituted harassment or included hate speech, abusive language, profanity, and false accusations. We respect other people, and we ask that we are treated with respect as well.
• We are committed to providing healthcare to every child who is presented to us, regardless of the financial status of the child’s parent or caregiver. We proudly accept Medicaid, as well as other insurances, and we offer reasonable payment schedules for those who are financially challenged.

6 a.m. Word Vomit 3/6/2018

This morning I was woken up by a bad dream about my dad. I can honestly say I hate the moments that I dream about him because they’re usually very sad. And this particular dream I had this insane vision that he had faked his death for the purposes of running away to another country and marrying another woman.

The crazy thing is, in part of this dream I was riding in a car with one of my grandmothers and she was trying to console me, and I just remember feeling so betrayed. The reality is I do feel betrayed, and regardless of how it played out in the dream, the truth is he did leave us but he didn’t fake his death.

He really is dead. And, I find myself so mad this morning, and yet I know that I can’t continue to blame him for my current situation or anyone else’s.

No matter what he did, or anything he’s ever said or has ever done in the past, the harsh truth is my mom, my sister, and I have all made our own choices.

No matter what I say, think, or do, I really can’t blame my dad anymore for anything that has happened or anything that is to come to be.

Did he influence a lot of things growing up? Yes! But at that same time I always had a choice, and I guess I’m realizing now that I still have so many choices.
One of those choices is whether or not to keep letting my dad destroy me. I must say I am hell-bent on making sure that this does not happen.
I refuse to spend the rest of my life simply waiting to die. As much as I am afraid to do so many things that I want to do, what scares me more is coming to the end of my life only to look back and realize I wasted it.
I’m starting to believe that my life purpose might simply be to show others the power of infusing as much joy as possible into your life. Perhaps that’s what I’m really supposed to be doing – showing people that even though there are a lot of things about life that are really hard, infusing life with joy makes those hard things just a little bit easier.
Yes, I know that one of the things I want to do is teach. I want to help people make their businesses better with blogging. I want to help people learn the things that I learn as I learn them.
I want to learn and then teach things like life hacks, making things easier, how to save more money, how to make more money, how to organize and make habits that help the day-to-day to flow easier and better.
But this morning what was heavy on my heart, the heaviest in fact, it’s just trying to inspire people with everything that is in me to bring as much joy to every moment of their lives as humanly possible.

Word Vomit March 1, 2018

My Line in the F#$%ing Sand – I’m Turning My Finances Around Dammit

Okay, I’ve gone from financially perturbed to financially pissed off.  I’m starting Denise Duffield Thomas’s Money Bootcamp all over again TODAY. I must get my financial $#it together STAT. My apartment complex just served me notice that our rent is going up AGAIN.

When we moved in we were paying $650….11 years later it’s ballooned up to $953 now. I’m so pissed off….and because our credit rating is crappy and we have no down payment money we can’t even look for a new apartment or get a house.

Today, I’m declaring – This is my line in the sand. Somehow. Some way. By March 1, 2019 I’ll have ZERO unleveraged debt AND be house shopping dammit.

Enough is enough. They say that when you’re on a quest for freedom and self-discovery that eventually you come to this point. Where you get so pissed at what has transpired you draw your line in the sand….and receiving this letter from my apartment complex has driven me from eh, I can still manage, to – oh hellllllllllllllllll no. That’s it. I’m done.

And p.s. I’m thinking I’m going to start doing a daily word vomit. I rather like the idea of declaring my wants, desires and my thoughts publicly. This may blow up in my face, but nothing else I’ve done has worked so far, so screw it. Let’s do it! Imma tell my truths!